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Refund Policy

1. Eligibility

You may request a full refund within 14 days of the original purchase date for any of the following:

• a one-time Lifetime license;
• your first Annual subscription payment;
• any subsequent annual renewal, if requested within 14 days of the renewal charge.

2. How to request a refund

1. Email info@jotapp.pro from the address you used at checkout.
2. Include your order number (from the receipt sent by Paddle) or the email used at checkout.
3. We respond within 2 business days. Once approved, refunds are issued by our merchant of record, Paddle, and typically appear on your original payment method within 5–10 business days.

3. After 14 days

Lifetime licenses purchased more than 14 days ago are non-refundable. Annual subscriptions can be cancelled at any time to stop future renewals — cancellation takes effect at the end of the current billing period and does not refund the current term, except as required by applicable consumer-protection law.

4. Cancelling an annual subscription

You can cancel future renewals at any time:

• through the Paddle customer portal link in any receipt email;
• or by emailing info@jotapp.pro.

You will keep access until the end of the period you've already paid for.

5. Exceptions

We may decline a refund where there is clear evidence of abuse — for example, repeated buy-and-refund cycles, fraudulent chargebacks, or violations of our Terms of Service.

6. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under applicable law (including the EU/UK 14-day right of withdrawal for digital purchases, where applicable).

7. Contact

Questions? Email info@jotapp.pro.